1. Product Information

We strive to provide accurate product descriptions, including fabric, sizing, color, and style details. Please note:

• Colors may vary slightly due to screen settings and lighting during photography.
• All measurements are approximate.
• Handcrafted and block-printed products may have minor irregularities, which are natural and add to their charm.

2. Pricing & Payment

• All prices listed on the website are in INR (Indian Rupees) and include applicable taxes unless stated otherwise.
• We reserve the right to update prices at any time without prior notice.
• Payments can be made via credit/debit card, UPI, net banking, or other methods as available at checkout.
• We use secure payment gateways and do not store your payment information.

3. Shipping Policy

• We ship across India using reputed courier partners.
• Orders are typically dispatched within 2-5 business days.
• Estimated delivery time is 5-10 working days, depending on your location.
• Once shipped, a tracking link will be sent to your email/WhatsApp.
• We are not liable for delays caused by courier services or unforeseen events.

4. Return & Exchange Policy

• We accept returns or exchanges only for damaged, defective, or incorrect items.
• You must notify us within 3 days of receiving the item by emailing info@sutisaaj.com with photos.
• Kindly ensure you record an unpacking video while opening the product; this helps us verify any damage or mismatch for a successful return or exchange.
• The item must be unused, unwashed, and in its original packaging.
• Sale items, discounted products, or customized orders are not eligible for return or exchange.
• Shipping charges (if any) are non-refundable.
• Refunds will be processed once we receive and inspect the returned item.
• For more details, refer to our Return Policy.

5. Order Cancellation

• Orders can be cancelled within 2 hours of placing them.
• After processing or dispatch, cancellation is not possible.
• In case of non-availability of a product, we reserve the right to cancel the order and initiate a full refund.

6. Intellectual Property Rights

• All content on this website, including images, designs, logos, text, and graphics, is owned by SutiSaaj and protected by copyright laws.
• Reproduction, distribution, or unauthorized use of any content without permission is strictly prohibited.

7. Privacy & Data Protection

• We value your privacy. Personal data collected during your interaction with our site is kept secure and used solely for order processing, communication, and improving services.
• We do not sell or share your information with third parties.
• For more details, refer to our Privacy Policy.

8. Liability Disclaimer

• We are not responsible for any damages resulting from the use or misuse of our products.
• We do not guarantee uninterrupted or error-free operation of the website.
• Our liability is limited to the value of the product purchased.

9. Governing Law

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of courts in Kolkata, WB, IN.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the revised date. Continued use of the site implies acceptance of the revised terms.